PROFESSIONAL SUMMARY
Creative and detail-oriented Designer with over 9 years of experience in designing and delivering intuitive, user-centered digital products. Expertise in partnering with cross-functional teams to create innovative web and mobile experiences. Proven track record of employing user-centered design principles to solve complex design problems and enhance user experience.
EXPERIENCE
Marriott International, Bethesda, MD - Senior Manager, Digital UX and Design
OCTOBER 2022 - PRESENT
Orchestrated the complete migration and transformation of the Bonvoy Loyalty program, transitioning from the legacy Aries system to the advanced Phoenix platform, resulting in a 30% increase in page load speed and a 25% reduction in user drop-off rates
Cultivated strong working relationships across development, product management, and engineering teams, guaranteeing fluid design implementations and consistently adhering to planning schedules.
Directed iterative design sessions in tandem with developers and product managers, achieving optimal feature synchronicity and slashing revision periods by 40%, leading to a 12% faster time to market for new features.
Cardano, Remote - Senior Product Designer
FEBRUARY 2020 - OCTOBER 2022
Coordinated design initiatives and took ownership of user research intended to improve user base growth by 25%.
Steered internal data driven UX process aimed at improving decision making across the organization and setting organizational standards.
Collaborated within cross-functional and self-organizing teams remotely in ensuring seamless lean product goal delivery.
Conducted user research and took ownership of the Beta testing process and design improvements that led to over 100,000 pre-launch signups.
The Design Company, Netherlands - Senior UX Designer
MARCH 2018 - FEBRUARY 2020
Obtained user data with analytics reporting, task analysis, and participatory design techniques and also leveraged that data to create iterative improvements and increase user engagement.
Collaborated with product owner, stakeholders and engineering team to help inform product direction and strategy for feature rollout and implementation.
Created and maintained the company’s design system by developing and maintaining UI specifications and patterns.
Intercom, UK - UX Designer
MARCH 2018 - FEBRUARY 2020
Contributed to creating an online community modeled after industry-leading community sites, combining social proof with e-commerce conversion.
Carried out user research through targeted interviews and extensive usability testing.
Redesigned a revamped user dashboard, increasing user ratings and contributing to average Trust Pilot score of 4.6.
TOOLS
Adobe CC, Sketch, Figma, Atomic, Invision, After Effects, Principle, Framer, Photoshop, Illustrator, InDesign, Protopie, Lucid Chart, Axure, UXPing, Balsamiq, Omnigraffle, Miro, Zeplin, Cacoo, Pidoco, Whimsical, Xtensio, ChatGPT, CoPilot, Marvel, SlickPlan and many more.
KEY SKILLS
User Research & Testing, Prototyping & Wireframing, User-Centered Design, Design Systems & Accessibility, Strategic Design Direction, Agile Development and Methodologies, Cross-functional Collaboration, Figma, Sketch, Adobe Creative Suite, Stakeholder Management, User Testing & Interviews, Workshop Facilitation (Miro+Figjam), AI Tools, Product Design, A/B Testing,, Cross-Functional Collaboration, Communication and Presentation, Leadership and Mentorship.
EDUCATION
